Join Our Team

If you’re passionate about technology and you love helping people, we’re always looking for you!

We’re one of the largest technical support companies serving small- to medium-sized businesses in Central Virginia.

It is our goal to provide our clients with the widest range of knowledge and best customer service experience possible. We understand that each engineer brings a valuable set of skills to our Charlottesville team, and encourage professional growth to keep up with ongoing changes in the technology world.

We believe our work matters, so we value dedication, reward hard work, and have fun while we do it.

We offer a very competitive employment package that includes:

  • Employer-paid health and dental insurance
  • 401k plan
  • Continuing education re-imbursement
  • Employer paid Microsoft certifications with bonuses for completion
  • Unlimited PTO!

Even if we’re not hiring right now, don’t hesitate to give us a call or send in your resume. We believe there’s always room for the right fit to our team.

To apply for a position below, please email your cover letter and resume to jobs@nwgsolutions.com.

Current Opportunities:

Position Summary:

The Network Operations Center Analyst is responsible for monitoring critical network elements and engaging in proactive computer systems monitoring for clients. Troubleshooting is a daily task for the NOC Analyst, as trouble tickets are worked and triaged in response to client’s systems exceeding performance thresholds.

Working directly with NWG’s Managed Services Director, the NOC Analyst looks for new ways to automate, improve, and optimize NWG’s managed services offerings through scripting, monitoring optimization, integrating applications, and implementing new RMM features as they become available.

Job Responsibilities:

  • Enhance, manage and maintain monitoring of all MSP client systems
  • Provide operating system and 3rd party patch and AV management
  • Support server and workstation operating systems and applications
  • Remote support and troubleshooting of network faults
  • Software component upgrades and installations
  • Maintain server and workstation patch update systems
  • Participate with the technical team for monthly server patching
  • Prioritize NOC tickets to facilitate customer’s system uptime
  • Provide timely response and resolution to all alerts
  • Facilitate client reporting and internal report delivery
  • Daily communications with clients and IT vendor support
  • Provide a seamless managed services onboarding experience for NWG’s clients

Qualifications:

  • Previous experience administrating an MSP’s RMM required
  • At least 4 years’ experience in an IT support related field preferred
  • Professional experience with Microsoft Server and Workstation operating systems
  • Microsoft certifications preferred but not required
  • A clear understanding of network communications and security in the LAN/WAN
  • Professional experience using performance monitoring and ticketing software systems
  • Experience documenting process and procedures
  • Experience maintaining a variety of data backup systems software

Personal Skill Set Requirements:

  • Committed to improving efficiency and the function of software systems
  • Ability to interact with customers in a polite, professional manner
  • Strong analytical and troubleshooting skills
  • Ability to assess situations quickly and thoroughly
  • Excellent communication and documentation skills
  • Ability to communicate technical information to a non-technical audience
  • Work autonomously while maintaining communications with co-workers and clients
  • Demonstrate integrity, fairness, and a strong sense of team spirit
  • Excellent time management and organizational skills
  • Ability to handle concurrent tasks with minimal supervision
  • Demonstrate an appropriate sense of urgency

Reports to: Director of Technology

Position Summary:

The Network & Systems Engineer provides NWG Solutions clients with on-site and remote IT support for installation and maintenance of Microsoft Server and Workstation operating systems and applications in a LAN/WAN environment. Responsibilities include implementation of NWG Solutions market leading technology providing our clients with a full suite of remote services to facilitate hardware, software and network fault monitoring and resolution.

Primary Responsibilities

  • Network design, installation and maintenance
  • Data backup, recovery, and cloud-based storage management
  • Implement and maintain Virtual Machine and Terminal Server technology
  • Anti-virus service, detection and remediation
  • Microsoft Exchange and cloud email systems installation, migration and maintenance

Experience and Qualifications

  • At least 3-5 years’ experience in an IT support role
  • Microsoft Server operating systems, Active Directory, DHCP, print and file services
  • Unmanaged and managed switch technology supporting VLAN’s, subnets and VPNs
  • Wireless network access point technology
  • Experience with Microsoft Cloud Services
  • Server, workstation and cloud-based email and office applications
  • Vendor technology from Microsoft, Cisco, Dell, Ubiquiti, SolarWinds, etc.
  • Microsoft and Cisco certifications preferred but not required
  • Linux and OS X experience a plus

Personal Skill Set Requirements

  • Ability to interact with customers in a polite and professional manner
  • Strong analytical and troubleshooting skills
  • Ability to assess situations quickly and thoroughly
  • Ability to work within varied client environments
  • Excellent communication and documentation skills
  • Ability to communicate technical information to a non-technical audience
  • Work autonomously while maintaining communications with co-workers and clients
  • Demonstrate integrity, fairness, and a strong sense of team spirit

Reports to: Chief Operating Officer

Position Summary:

We are looking for a motivated Account Manager to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base.

The ideal candidate will have talent in sales and experience in customer service. We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach.

The goal is to find opportunities and turn them in long-term relationships based on trust and mutual satisfaction.

Primary Responsibilities

  • Create detailed plans to facilitate the attainment of goals and quotas
  • Manage the entire sales cycle from finding a client to securing a deal
  • Unearth new sales opportunities through networking and turn them into long term partnerships
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Present products/solutions to prospective clients
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Provide professional after-sales support to enhance the customers’ dedication
  • Remain in frequent contact with the clients in your responsibility to understand their needs
  • Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
  • Negotiate agreements and keep records of sales and data

Qualifications

  • Proven experience as an Account Manager, or in other sales/customer service role
  • Knowledge of market research, sales and negotiating principles
  • Outstanding knowledge of MS Office; knowledge of CRM software

Personal Skill Set Requirements

  • Excellent communication/presentation skills and ability to build relationships
  • Organizational and time-management skills
  • A business acumen
  • Enthusiastic and passionate